Flexential Corp. and its affiliated entities (“Flexential”, “we”, “us,” or “our”) are committed to respecting the privacy rights of individuals who interact with us through the use of our websites, when participating in our online and in-person events and activities, or with whom we otherwise communicate (collectively, the “Activities”). This Privacy Notice describes our privacy practices.
This Privacy Notice does not apply to:
- Information processed, stored, or hosted by our customers in connection with our services. Such information is governed by the terms of our agreement(s) with customers.
- Any products, services, websites, or content that are offered by third parties or have their privacy notice.
Information We Collect
“Personal Information” is any information that allows us to identify you, either individually or in combination with other data. Examples of personal information include your name, phone number, and e-mail address.
Personal Information provided directly.
We may collect personal information such as your name, email address, phone number, video records from our security cameras, and other information you voluntarily provide to us when you engage in Activities. We may also collect information when you communicate with us via phone or email, register or attend a Flexential event, participate in surveys or promotions, or subscribe to our newsletters.
Where permissible, we may also collect personal information about prospective customers from business directory services, trade show organizers, and similar companies.
If you visit our offices or data centers, we will collect personal information from and about you as permitted by applicable law. To gain access to our data centers, we will also collect biometric information from you. For example, you will be asked to present us with a valid Government ID; a photo may be taken of you; we may record your images using CCTV or video surveillance systems, and we will log your name in our records.
Information that is automatically collected.
We, and our service providers, may collect certain information about you when you use our websites, or when you interact with Flexential content or promotions through 3rd party partners through logging and analytics tools, cookies and similar technologies. More information about cookies and similar technologies can be found in our Cookie Notice. Such information may include your IP address, device data, and online activity data such as: your operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, unique identifiers, the website that referred you to our website, and general location information. Examples of online activity data include: pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.
Information provided by third parties.
Flexential may collect data from third party sources, including our service providers, marketing partners, your interactions with us on social media, through events not hosted by Flexential, database providers or other public sources.
Data About Others.
If you share personal information that is not your own, you warrant you have the right to provide such information. You, or the business you represent, accept full responsibility for any liability arising out of our use of such personal information.
How we use your information
Personal Information
We only process personal information if and when we have a legal basis to do so, including:
- To provide you with the products, services, programs, offers or information requested by you or your employer;
- To gain a better understanding of your use and interaction with our services, which content and data you have processed through our services, and how we could improve your user experience and continue improving our products, offerings and the overall performance of our services;
- To respond to your inquiries and requests via phone, email, online chat, or mail;
- To deliver commercial communications, marketing, personalized content and interest-based ads to you
- To carry out everyday business needs, such as account management, quality control, website administration, business continuity and disaster recovery, security and fraud prevention, corporate governance, reporting and legal compliance; and
- To comply with our legal obligations or to prevent harm to you or others.
Data Controller
Certain data protection laws and regulations, such as the EU GDPR, UK GDPR, and the CCPA, distinguish between the data “controller” and the data “processor.” Flexential is the “data controller” of the information we collect from or about you. With respect to such data, we assume the responsibilities of data controller (solely to the extent applicable under law), as set forth in this Privacy Notice.
Aggregated and Anonymized Data
We may aggregate and anonymize your personal information to create statistical or demographic data. This aggregated information does not personally identify you and may be used for any lawful purpose.
How we share personal information
We do not sell your personal information for monetary compensation to third parties. We may disclose your personal information as follows:
- To our affiliated companies;
- To our service providers, advertising partners and processors, including customer relationship management and support providers, email delivery providers, website analytics and event vendors;
- Our professional advisors, such as auditors, lawyers, bankers and insurers, where necessary in the course of the professional services such third parties provide;
- Law enforcement, government authorities and private parties as we determine to be required, necessary or appropriate;
- Relevant participants in business transactions involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or a portion of the business or assets of, or equity interests in, Flexential;
- To comply with applicable law,
- To protect the rights, property, or safety of Flexential, our employees, our customers, or the public.
Your Rights
Subject to applicable law, you have the right to access, correct, update, restrict or delete your personal information. You may have additional rights depending on applicable laws and you may exercise those rights (if and to the extent applicable) by contacting us as set forth below. In many cases, we will need to collect additional information from you to confirm your identity and/or to clarify your request. Please be aware that some rights are subject to limitations.
Your Choices
You also have the following choices with respect to your personal information
- If you have registered for an account with us, you may review and update certain information by logging into the account.
- You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by customizing your preferences in the Preference Center. You may continue to receive service-related and other non-marketing
- Please see our Cookie Notice for more information about how to manage cookies and similar technologies.
International data transfer
While most of our offices and data centers are in the United States, we may use service providers that operate in other countries. If you are located outside the United States, your personal data may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country. We will treat your personal information in accordance with applicable laws.
We have entered into appropriate data transfer agreements as required by applicable law when transferring your personal information.
Data Retention
We retain personal information for only as long as necessary for the purposes listed above, including as may be necessary or required to comply with any applicable laws, regulations, and rules. The length of time personal information is retained varies based on the purpose(s) for which the information was collected, how it is used, and any legal requirements. If you would like us to delete your information, please contact us at [email protected].
Security
We have an information security program designed to protect the confidentiality and security of all personal information we collect. These security safeguards include a number of technical, organizational, and physical controls to protect against unauthorized access, improper use, alteration, destruction, or accidental loss. Examples of these controls include encryption, access controls, and regular security audits.
We regularly review and update our security measures to adapt to new threats and changes in technology. However, security risk is inherent in all internet and information technologies, and we cannot guarantee the security of your personal information.
Other sites and services
Our websites or the Activities may contain links to websites and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with any third party. In addition, our content may be included on web pages or in mobile applications or other online services that are not associated with us. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions.
Children
The Website and the Activities are not intended for use by children under 16 years of age and we do not knowingly collect personal information from children under the age of 16. If we learn that we have collected personal information from a child under 16 without the consent of the child’s parent or guardian as required by law, we will delete it.
How to contact us
You can reach us in the following ways:
- Email: [email protected]
- Mail: Attn: Privacy & Security Officer, Flexential , 600 Forest Point Drive, Suite 100, Charlotte, NC 28273
California (processor)
If you are a California resident, you have certain rights under the California Consumer Privacy Act of 2018 (the “CCPA”). Flexential does not sell your personal information in exchange for any monetary consideration. However, we do share your personal information for other purposes that could be considered a “sale” under the CCPA. For example, when you use our websites, our authorized partners and service providers may use cookies and similar technologies for their own purposes.
Changes
We reserve the right to modify this Privacy Notice at any time. If we make changes to this Privacy Notice, we will notify you by updating the date of this Privacy Notice and posting it on the Website. If required by law we will also provide notification of changes in a manner we believe is reasonably likely to reach you, such as via email or other means through the services. Any modifications to this Privacy Notice will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your continued use of the Website or Activities after the effective date of any modified Privacy Notice indicates your acceptance of the modified Privacy Notice.
